CristalPoker Privacy Policy

At CristalPoker Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit cristalpoker.com, register an account, or use our casino, poker, sportsbook, and crash games. By using our services, you agree to the practices described below.

Who We Are

CristalPoker is owned and operated by Wild Blackfin Limited SRL, registered in Costa Rica, registration number 3-102-916426, with its registered office at Avenidas 8 and 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. Payment services are provided by our payment agent Slotvision Limited (Cyprus, HE 395559) and our payment processor Resmea Limited (Cyprus, HE 431330). We operate under licence No. ALSI-202601043-FI2 issued by the Anjouan Gaming Board. We at CristalPoker take data protection seriously across all of our brands and platforms, including when you search for a cristal poker casino bonus sans dépôt, read a cristal poker casino avis, or look up cristal poker canada review before signing up.

Information We Collect

We collect several categories of information to provide and improve our services. We gather this data directly from you, automatically through your use of our website, and sometimes from third parties such as payment providers and identity verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We collect identity verification documents, including a passport, driving licence or national ID, and proof of address such as a utility bill, bank statement or tax bill, when you request your first withdrawal or when required by our KYC procedures.
• We record your transaction history, including deposits, withdrawals, bets, and winnings across slots, live casino, sportsbook, and poker.
• We gather technical information such as your IP address, device type, browser type, and operating system.
• We track your gaming activity, including session duration and game preferences, to improve our services and to support responsible gambling monitoring.
• We may collect communications you send us via live chat, e-mail, or our Telegram VIP Live Support channel.

How We Use Your Data

Our CristalPoker platform uses your personal data for several legitimate purposes. We use your information to open and manage your account, process deposits and withdrawals, verify your identity under our KYC obligations, and prevent fraud and money laundering. We also use your data to administer promotions, such as our welcome bonus, reload offers, and the Instant Cashback program, and to calculate loyalty points under our VIP Program. Additionally, we use your data to communicate with you about account activity, security notices, and, where you have consented, marketing offers from CristalPoker Online Casino.

Marketing Communications

We may send you marketing emails about bonuses, tournaments such as Drops & Wins or Spinoleague, and other promotions. You can withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team directly.

Legal Basis for Processing

We process your data based on the performance of our contract with you (our Terms and Conditions), compliance with our legal and regulatory obligations under our gaming licence, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing purposes.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share data with our payment agent Slotvision Limited and our payment processor Resmea Limited to process deposits and withdrawals.
• We share data with identity verification providers to complete KYC checks required before withdrawals above 200 EUR.
• We share data with game providers and live dealer studios, including Evolution, Pragmatic Play, and other listed partners, where necessary to deliver gameplay.
• We may share data with regulators, law enforcement, or our licensing authority, the Anjouan Gaming Board, where legally required.
• We may share data with EADR Ltd., Malta, our alternative dispute resolution provider, if a complaint cannot be resolved directly with us.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you logged in, and analyze traffic patterns. We at CristalPoker use this information to improve site performance and tailor content, including localized versions available in German, Greek, Spanish, French, Finnish, Japanese, Norwegian, Polish, Portuguese, and Romanian. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain site functions.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to comply with our legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Transaction and KYC records are typically retained for the period required under applicable anti-money laundering regulations.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our CristalPoker Online Casino systems use encryption for sensitive data transmission, and access to personal information is restricted to authorized personnel only. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our data protection officer at [email protected], or reach our complaints team at [email protected].

Age and Eligibility

We only provide our services to individuals who are at least 18 years old or the minimum legal age in their jurisdiction. We do not knowingly collect data from minors, and we will delete any such data if we become aware of it.

Restricted Jurisdictions

We do not offer our services to residents of certain countries, including but not limited to the United States, the United Kingdom, Cyprus, the Netherlands, Italy, and several others listed in our Terms and Conditions. If you access our site from a restricted territory, we reserve the right to suspend your account and decline the processing of your data for service purposes.

International Data Transfers

Because we work with partners located in different countries, including Cyprus and Costa Rica, your data may be transferred internationally. We ensure that appropriate safeguards are in place to protect your information whenever such transfers occur.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, whether you found us through a cristal poker promo code, a cristal poker no deposit bonus search, or simply by visiting cristalpoker.com directly, please reach out to our team. You can contact our support via live chat, email us at [email protected] or [email protected], or message our Telegram VIP Live Support. For data protection inquiries specifically, contact [email protected].