Our CristalPoker Responsible Gaming

Our Commitment to Safe Play

We at CristalPoker take our obligations seriously under our Anjouan Gaming Board licence (No. ALSI-202601043-FI2). Our compliance team monitors account activity, and our support staff are trained to recognise signs of problematic play. If we notice unusual patterns - such as rapidly increasing deposits, extended sessions, or repeated attempts to chase losses - we may reach out directly to check on your wellbeing and offer assistance.

Our Cristal Poker platform is strictly for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction, to register an account with us. During verification, we require a valid identity document - passport, driving licence or national ID - along with proof of address dated within the last six months. These checks protect minors and vulnerable individuals from accessing our games, and no withdrawal is processed until this verification is complete.

Tools We Provide to Stay in Control

We've designed several practical tools so you can shape your own experience with us. Whether you want to set a ceiling on your spending or take a short break, our CristalPoker support team can activate the following options on your account:

• Deposit Limits - Set daily, weekly or monthly caps on how much you can add to your balance.
• Loss Limits - Define a maximum amount you are willing to lose over a chosen period.
• Wager Limits - Restrict the total stake amount you can place within a set timeframe.
• Session Reminders - Receive automatic pop-up notifications about how long you have been playing.
• Time-Out - Pause your account for a short cooling-off period, from 24 hours up to several weeks.
• Self-Exclusion - Close your account for six months, one year, or permanently, blocking access to our games and marketing communications.

At Cristal Poker, we make these settings easy to request through live chat or email, and once a limit is set, we will not increase it until the cooling-off period required by our policy has passed. This protects you from impulsive decisions made in the heat of the moment. If you'd like to review the promotions available while playing responsibly, take a look at our CristalPoker bonus page for full terms.

Recognising the Signs of Problem Gambling

Our CristalPoker team encourages every player to reflect honestly on their habits. Some warning signs that gambling may no longer be a harmless pastime include:

• Spending more money or time on gambling than you can afford
• Borrowing money or selling possessions to fund play
• Neglecting work, studies, family or relationships because of gambling
• Feeling anxious, irritable or guilty about your gambling activity
• Chasing losses with the hope of winning them back
• Lying to friends or family about the extent of your gambling

If any of these resonate with you, we urge you to use our self-exclusion tools or reach out to one of the independent organisations listed below. Our Cristal Poker support agents are also ready to point you toward further help, confidentially and without judgement.

Independent Support Organisations

We at CristalPoker Online Casino work alongside, and recommend, several independent bodies that specialise in gambling support. These organisations are not affiliated with us and offer free, confidential advice:

• GamCare - www.gamcare.org.uk
• BeGambleAware - www.begambleaware.org
• Gamblers Anonymous - www.gamblersanonymous.org
• Gambling Therapy - www.gamblingtherapy.org

These services offer helplines, live chat and counselling for players and their families who are affected by problem gambling. We encourage anyone who feels their play is becoming unmanageable to contact one of these organisations in addition to using the tools we provide on our Cristal Poker account dashboard.

Protecting Minors

Our CristalPoker platform is not intended for anyone under the legal gambling age. We strongly recommend that parents and guardians use parental control software on any shared device to prevent underage access. Some useful filtering tools include:

• Net Nanny
• CyberPatrol
• Qustodio

We at Cristal Poker also verify every account through our KYC process before any withdrawal is released, which adds an additional layer of protection against underage or fraudulent registrations.